Returns & Refunds Policy

At Zelari, we are committed to providing our customers with high-quality jewellery and a seamless shopping experience. We carefully inspect and package every order before dispatch. If you are not completely satisfied with your purchase, our 7-Day Returns Policy allows you to request a return, subject to the terms and conditions below.

1. Return Period

• Return requests must be raised within 7 days from the date of delivery.
• Requests received after the 7-day period may not be accepted.
• To initiate a return, customers must contact Zelari through our designated customer support channel with their order details and reason for return.
• All returned products are subject to inspection and verification before a return is approved.

2. Returns Due to Customer Dissatisfaction

If you are not satisfied with your purchase for reasons other than product damage, you may request a return within the applicable 7-day period.

• Once the returned jewellery has been received and successfully inspected, the eligible return value will be issued as a credit note.
• No monetary refund will be provided for returns due to customer dissatisfaction.
• The credit note may be used towards a future purchase from Zelari, subject to the applicable terms of the credit note.

3. Returns for Damaged Products

If the jewellery is received damaged or defective, please notify Zelari as soon as possible and within the 7-day return period.

• The product may be returned after verification and approval by our team.
• If the damage is confirmed to have occurred prior to or during delivery, the return will be facilitated.
• For eligible damaged-product returns, the refund will be processed through the original mode of payment used for the purchase.
• Customers may be required to provide photographs or videos of the product and packaging to assist with verification.

4. Return Conditions

To be eligible for a return:

• The product must be returned within 7 days from the date of delivery.
• The jewellery must be in its original condition and must not have been worn, altered, repaired, or damaged after delivery.
• The original invoice and authenticity certificate, where applicable, must accompany the returned product.
• All original packaging, tags, certificates, and accompanying items should be retained and returned with the product.
• The product will be inspected by Zelari before the return is approved.
• Returns may be rejected if the product shows signs of wear, misuse, alteration, tampering, or damage caused after delivery.

5. Non-Returnable Products

The following products are not eligible for return:

• Customized or specially ordered jewellery, unless the product is received damaged or defective.
• Jewellery that has been altered or repaired by a third party.
• Products that have been worn, misused, modified, or damaged after delivery.
• Silver articles, coins, and accessories, unless received damaged or defective.

6. Return & Refund Process

Once a return request is submitted:

1. Our team will review the return request and provide the necessary instructions.
2. The product must be securely packaged and returned as instructed by Zelari.
3. Upon receipt, our experts will inspect the product and verify its condition and authenticity.
4. Once the return is approved:
   • Customer dissatisfaction: A credit note will be issued.
   • Eligible damaged/defective product: A refund will be processed through the original mode of payment.
5. The applicable processing time will begin after the returned product has been received and successfully verified.

7. Return Shipping

Return shipping arrangements may vary depending on the reason for the return. Customers should contact Zelari before sending any product back.

Please do not ship a return without receiving confirmation or instructions from Zelari.

8. Policy Updates

Zelari reserves the right to modify or update this Returns & Refunds Policy at any time. Any changes will be published on Zelari.in and will become effective from the date of publication.

9. Contact Us

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